PERFORMANCE

Cookies

In compliance with Law 34/2002, dated 11 July, on information society services and electronic commerce, Intelligent Customer Acquisition, SL (CONVERTIA), informs its users of the use of analytical cookies to improve the service provided.

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WHAT ARE COOKIES?

A cookie is a file that is downloaded to your computer when you access certain websites. Cookies allow a website to, among other things, store and retrieve information about the browsing habits of a user or his/her computer in order to, depending on the type of browsing, be able to offer a better service through the website.

WHAT KIND OF COOKIES DOES THIS WEBSITE USE AND WHAT ARE THEIR PURPOSES?

Tracking and advertising cookies: These allow us to track user activity in order to know their tastes and browsing habits in order to know them better and thus be able to provide information of interest to them. These cookies can be used to obtain information about the user, for example, the last time he or she accessed the website, how long he or she was on each page, when he or she takes to return, etc. These cookies can be activated, for example, if the user clicks on one of the buttons on the social networks accessible from the Convertia web site.

ALLOW, BLOCK OR DELETE COOKIES

You can allow, block or delete cookies installed on your computer by setting the options of the browser installed on your computer.

You can learn more about how to delete or block cookies from your browser at:

• Disable cookies in Chrome:
  https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
• Disable cookies in Firefox:
  https://support.mozilla.org/en-US/kb/disable-third-party-cookies
• Disable cookies in Internet Explorer:
  https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

If you have any questions regarding our Cookie Policy, please send us an email to

COMPANY NAME

Identity: Intelligent Customer Acquisition, SL (“CONVERTIA”)
Postal Address: Calle Zurbano, Nº 45 CP: 28010 (Madrid)
Phone: (+34) 911 755 289
Email: [email protected]

PURPOSE

WHAT DO WE USE THE DATA FOR?

The following Privacy Policy sets out the terms on which we will treat personal data at CONVERTIA; this includes any personal data collected through our website www.convertia.com, as well as any other data that we treat in the exercise of our business activities.

CONVERTIA collects the following personal data for the purposes indicated below:

1. Website contact form: the personal data collected through this form will be used exclusively to inform you about the services you have requested.
2. Request a proposal: the personal data collected through this form will be exclusively used to manage the proposal you have made to us.
3. Candidate data: in the case of carrying out job interviews in our offices or if you send us your CV, your data will be used to cover possible job vacancies in our company. In the event that you are hired by our company, your personal data will be exclusively used to manage the employment relationship with CONVERTIA

HOW LONG DO WE KEEP YOUR DATA?

The data of potential customers who do not end up hiring any service, will be automatically deleted after one year from the last contact, provided that the potential customer has not shown more interest in our services.

If you contract any of our services, your data will be treated for the duration of the business relationship and, once it is concluded, for the time necessary to respond to possible legal responsibilities.

In relation to employment data, these will be processed during the duration of the relationship and once it has ended, for the time necessary to respond to possible breaches in this area. In the event of an interview for a job vacancy, your personal data will be stored for a period of one year, after which, if not selected, will be deleted from our systems.

In the event that you give us your consent to inform you about our services, we will keep your data until you express your wish not to receive any further communications from us.

In the event that you purchase any service, and in accordance with current regulations, it will be understood that you give us your consent to receive commercial communications from us. In any case, you can exercise your right of opposition through the channels announced in this Privacy Policy.

LEGITIMIZATION

Customer data will be processed by CONVERTIA, as well as those related to employees, for the fulfillment of the contractual relationship.

The legitimizing basis of the data provided in the forms of "request a proposal" and "contact us" is to meet your request therefore the fulfillment of a pre-contractual or contractual relationship with you.

We will only process your data for promotional purposes if you have given us your specific consent to do so.

TARGETS

TRANSFERS OF DATA TO THIRD PARTIES

Your data will not be shared with any third party without your consent, except for those service providers with whom we have a service contract in force or who are bound by a law that obliges CONVERTIA to such a transfer of data.

CATEGORY OF DATA

TYPOLOGY OF DATA PROCESSED:

• Identification data (Name, Last Name)
• Contact details (email, phone, address)
• Name of the company.
• Work history.

In no case will we collect sensitive data.

RIGHTS

YOU'RE ENTITLED TO:

• Access to personal data.
• Rectify personal data.
• Delete personal data.
• Submit a complaint or a written statement for the protection of your rights to the Spanish Data Protection Agency or to the regional data protection agency, if any.
• Be informed of any security incident that may affect your rights.
• Limitation of the treatment.
• Portability.

IDENTIFICATION OF THE PERSON RESPONSIBLE:

Intelligent Customer Acquisition, S.A. DE C.V., with domicile at Av. Ejército Nacional 373, Of. 401, Granada, Miguel Hidalgo, CDMX, 11520 (hereinafter "Convertia"), is responsible for collecting, processing and protecting the personal, financial and/or property data you provide (hereinafter "Data"), either personally or by electronic means.

DATA TO BE COLLECTED:

The Data that Convertia will collect from you are as follows: Name or company name, address, telephone number, e-mail address, registration code in the Federal Taxpayers' Registry.

Likewise, we inform you that your financial and/or patrimonial data may also be collected and processed if it is essential to achieve the purposes of this Privacy Notice.

NECESSARY PURPOSES:

Your Data will be used to provide you with commercial advisory services, promotion, lead generation, marketing, operation of Call Centers and advertising, as well as to provide you with commercial advisory services, lead generation, promotion of your products and services to your potential and actual customers, operation of Call Centers, marketing, advertising and such other services as are detailed in the written agreement you enter into with Convertia, in which case this Privacy Notice will form an integral part of your agreement.

REQUEST FOR ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION OF PERSONAL DATA (ARCO)

In accordance with the Federal Law for the Protection of Personal Data in Possession of Individuals (LFPDPPP), you have the right to limit the use or disclosure of the Data, including the power to access, rectify and cancel the Data as well as to oppose the processing of the same or revoke the consent you have given (ARCO), for which we make available the address mentioned at the beginning of this Notice, as well as the telephone number +52 55 4742 2180 and the e-mail [email protected], so that you may contact Convertia if you wish to exercise these rights and to follow up on your request.

TRANSFER OF PERSONAL DATA:

Your Data may be transferred to Convertia's affiliates as well as to third parties with whom Convertia has legal, commercial or business relationships solely for the purpose of fulfilling the Purposes of this Privacy Notice. In accordance with the provisions of article 37 of the LFPDPPP, Data may be transferred to third parties outside Convertia, without the need for authorization, in the cases expressly indicated in the aforementioned article.

OPTIONS TO LIMIT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA:

If you wish to stop receiving marketing, advertising or solicitation messages from Convertia, you may do so by exercising your ARCO rights set forth in paragraph D) of this Notice or by registering on Convertia's Opt-Out List using the contact information described in this Privacy Notice.

USE OF TRACKING TECHNOLOGIES

Please note that Convertia's web site uses cookies and other technologies to monitor your behavior as a web user and to provide you with a better service and user experience while browsing Convertia's web site.

Please note that these tracking technologies can be disabled through your web browser settings.

MODIFICATIONS:

This Privacy Notice may be modified by Convertia from time to time to suit your needs or as required by law. Modifications to this Privacy Notice will be available at www.convertia.com

Last modified: January 25, 2017