Technology Omnichannel CX

Customer Service
Intelligence Software

Happier customers, more profitable business

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Happier customers, more profitable business

Lograte the perfect combination of superior customer experience and efficient sales and service management. efficient sales and service management.

Strengthen relationships, build customer loyalty, maximize their life cycle and generate more revenue, without the need to increase your team.

Omnichannel Experiences

Maximize investment, generate more demand and multiply conversions with an advanced marketing automation platform.

Integrates digital media with sales channels and accelerates lead progression through the funnel.

New sales opportunities

Transform your customers' data and their interactions into new sales, making personalized offers aligned with their interests.

Proactively send voice, text or email messages to segmented audiences with valuable information, promotions and calls to action.

Customer relations

Efficiently manage the relationship with your customers thanks to a CRM application integrated into the omnichannel marketing and contact platform.

Access interaction history across all channels in a unified way, and record activities, meetings, contacts, reminders and comments.

24/7 Self-service

Empower your customers to solve their queries themselves, every day of the year, around the clock, through self-service solutions.

Implements chatbots and intelligent voice portals to provide immediate and personalized attention, optimizing service costs.

More efficient resolution

Take your care strategy to a new level by integrating advanced monitoring, supervision, coaching and collaboration tools, on-demand or in real time.

Know your team's performance on a minute-by-minute basis to provide them with assistance when they need it, and ensure compliance with service policies.

Quality management and monitoring

Take your care strategy to a new level by integrating advanced monitoring, supervision, coaching and collaboration tools, on-demand or in real time.

Know your team's performance on a minute-by-minute basis to provide them with assistance when they need it, and ensure compliance with service policies.