Automate customer service with cognitive chatbots on your website, WhatsApp and social networks, available 24 hours a day.
By applying NLU (natural language processing) technology, bots provide a humanized experience to your customers, answering their queries or resolving transactions on their own.
Eliminate waiting in line by employing voicebots, also known as cognitive portals or virtual voice assistants.
They are able to "listen" and "talk" to your customers in a natural way, interpreting their data and intentions and providing immediate solutions.
Build your bots
Design your own chatbots and voice assistants in a simple way, using a powerful drag-and-drop tool, without the need to write code.
Define your service flows and easily integrate your bots into your company's business processes and systems.
Thanks to Machine Learning technology, the bots learn from each interaction, interpreting sentences and providing increasingly accurate responses.
Train your bots on our platform and continuously improve the customer experience.
Bots and agents working as a team
Bots complement the work of agents, freeing them from repetitive tasks so that they can intervene in more complex interactions.
If they are unable to resolve a query, our bots transfer the conversation to the most appropriate agent, with all its context and history to provide a unified experience.
Implements intelligent interaction analysis to extract valuable data from conversations between agents and customers in an automated way.
Know what motivates your customers, what keywords lead to purchase, what are the frequent objections and much more with Speech Analytics.