Services Technical Support
Protect your technology investment with the most complete support.Let's talk
Protect your technology investment with the most complete support
We are confident in the optimal performance of our technology. But if you need us for anything, we are always at your disposal.
Access to a premium support plan, with engineers who know the technology in depth to provide agile and efficient resolution to any requirement.
24/7 premium technical support
We guarantee coverage without any time limit, 365 days a year.
Our support plan includes diagnosis and resolution of technical incidents, consultation on installed systems, proactive monitoring and a multilingual team at your disposal to solve your queries.
We ensure the continuous operation of your operation through an automated monitoring service.
If our system detects any anomaly, an alarm is triggered, notifying technical personnel so that they can intervene before the incident occurs.
Solve whatever you need on your own by accessing a complete knowledge base, user manuals, documentation, technical guides and online courses.
If a technical incident occurs, you can track your case through a dedicated web portal.
Upgrades and new releases
Our support package includes all updates and upgrades that are constantly being made to the software platform.
We also include operational retraining for your in-house trainers and special benefits on ad hoc training.